Refund policy

Return Policy for International Customers

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:

Return Conditions:

  • Return Period: Items must be returned within 30 days of receiving your order.
  • Item Condition: Items must be returned in their original condition, with all tags and original packaging intact.
  • No Signs of Wear: Items must be unworn, unwashed, and undamaged.
  • Proof of Purchase: A receipt or other proof of purchase is required for all returns.
  • Final Sale Items: Items marked as final sale cannot be returned or exchanged.
  • Non-Returnable Items: We do not accept returns for underwear, swimwear, or customized items for hygiene reasons.

Return Process:

  • Contact our customer service at freshcutshop@gmail.com to request a return authorization.
  • Pack the item securely and include the original invoice or order number.
  • Ship the package using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once we receive and inspect your return, we will process a refund within 7-10 business days.

Refund Policy:

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable.
  • If your item was damaged or defective, please contact us immediately with photos.

For any questions, feel free to contact our support team at freshcutshop@gmail.com.